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Squarestate

Terms & Conditions

TERMS AND CONDITIONS OF THE SQUARE.PL WEBSITE

I. Definitions

Terms and Conditions – these Terms and Conditions of the Square website.

Website – the website available at https://square.pl/

Service Provider – Square Enterprises Spółka z ograniczoną odpowiedzialnością, with its registered office at ul. Wielopole 7/6, 31-072 Kraków, Poland, NIP: 6751672921, e-mail address: hello@square.pl.

Service User – any natural person, legal entity or organisational unit using the Website.

Electronic Communication – communication between the parties by means of e-mail or forms available on the Website.

II. General Provisions

These Terms and Conditions set out the rules for using the Website and the rights and obligations of the Service Provider and Service Users.

Use of the Website is voluntary and free of charge.

The content published on the Website is for informational purposes only and does not constitute legal, tax, financial or other professional advice or recommendations.

The Service User uses the information available on the Website at their own risk.

The Service Provider exercises due diligence to ensure that the published content is up to date; however, it does not guarantee its completeness, accuracy, currency or suitability for any particular purpose.

III. Conditions of Use of the Website

Use of the Website requires:

  • a device capable of accessing the Internet;
  • an active Internet connection;
  • an up-to-date web browser supporting the HTML5 standard;
  • JavaScript enabled;
  • the ability to use cookies to the extent necessary for the proper functioning of the Website.

The Service User is required to use the Website in accordance with applicable laws, generally accepted standards of conduct and these Terms and Conditions.

It is prohibited to undertake actions that may disrupt the functioning of the Website, in particular:

  • attempting to gain unauthorised access to the Website;
  • attempting to overload the Website’s infrastructure;
  • introducing malicious software;
  • infringing copyrights or other intellectual property rights.

IV. Services Provided Electronically

Through the Website, the Service Provider provides free electronic services consisting of:

  • providing informational content;
  • enabling contact with the Service Provider;
  • presenting the Service Provider’s offer and business activities.

The use of the services begins when the Service User enters the Website and ends when the Service User leaves the Website.

The Service Provider does not guarantee uninterrupted availability of the Website and reserves the right to introduce temporary technical interruptions.

V. Cancellation and Refund Policy

The rules governing the cancellation of reservations and refunds depend on the channel through which the reservation was made.

For reservations made through external platforms, such as Airbnb or Booking.com, the cancellation and refund conditions specified by the relevant platform and the selected booking offer shall apply.

For reservations made directly with the Service Provider, the Guest is entitled to a full refund of the amount paid if the cancellation is submitted no later than 24 hours before the scheduled check-in time.

If a direct reservation is cancelled less than 24 hours before the scheduled check-in time, the amount paid is non-refundable, unless the Service Provider decides otherwise.

Refunds are made using the same payment method used to pay for the reservation, unless the parties agree otherwise.

VI. Contact with the Service Provider

The Service Provider may be contacted by e-mail at: hello@square.pl.

Personal data provided during contact is processed in accordance with the Privacy Policy.

VII. Personal Data and Cookies

The Service Provider processes personal data in accordance with applicable laws, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

Detailed information concerning the processing of personal data is provided in the Privacy Policy.

The Website uses cookies and similar technologies, including analytics and marketing tools, to ensure the proper functioning of the Website, improve its functionality, analyse the use of the Website and, where consent is required, conduct marketing activities.

The rules governing the use of cookies and similar technologies, including information on the tools used, the scope of data processed and consent management, are set out in the Privacy Policy.

VIII. Copyright

All rights to the Website, its content, graphic elements, layout and materials published on the Website belong to the Service Provider or to entities that have granted the relevant licences.

Copying, distributing, publishing or using materials available on the Website without the prior consent of the rights holder is prohibited, except where permitted by applicable law.

Quoting excerpts from the content is permitted only in accordance with applicable copyright laws.

IX. Links to External Websites

The Website may contain links to websites operated by third parties.

The Service Provider is not responsible for the content, functioning or privacy policies applied by the operators of external websites.

Use of external websites is at the user’s own risk.

X. Complaints

Complaints concerning the functioning of the Website may be submitted by e-mail to: hello@square.pl.

A complaint should include the contact details of the person submitting it, a description of the issue and the date on which it occurred, if known.

Complaints are considered within 14 days of receipt.

The Service Provider will inform the person submitting the complaint of the outcome electronically.

XI. Amendments to the Terms and Conditions

The Service Provider may amend these Terms and Conditions for important reasons, in particular due to changes in applicable laws, technological developments or changes to the functionality of the Website.

The current version of the Terms and Conditions is published on the Website.

Amendments to the Terms and Conditions shall enter into force 14 days after their publication.

XII. Liability

The Service Provider exercises due diligence to ensure the proper functioning of the Website and shall not be liable for temporary unavailability of the Website resulting from technical reasons, actions of third parties or force majeure.

The Service Provider’s liability shall not be excluded or limited to the extent that such exclusion or limitation would be impermissible under applicable law.

XIII. Governing Law

These Terms and Conditions are governed by Polish law.

Matters not regulated by these Terms and Conditions shall be governed by the provisions of Polish law.

Nothing in these Terms and Conditions shall limit the rights of consumers arising from mandatory provisions of applicable law.

XIV. Final Provisions

These Terms and Conditions are available free of charge on the Website.

Any questions concerning these Terms and Conditions should be sent to: hello@square.pl.

Last updated: 29 September 2026.